About Jetro Gómez

  • Age 28 - 32 Years
  • Gender Male
  • Viewed 9

About me

Environmental engineer with previous experience in Health and financial audits and a long career in BPO industry providing customer service to IT, banking and hospitality and tourism campaings.

Education

  • 2021 - 2022
    Fundación Carlos Slim

    Auxiliar in indoor-air quality

    I have passed a 1 year program for measurement and management of air Quality in in-door areas.

  • 2011 - 2018
    Universidad de la Costa, CO

    B.S. environmental engineering

    I have passed my bachelor degree in Environmental engineering. Thesis on UASB reactor for residencial sewage treatmemt.

Experience

  • 2024 - 2024
    Teleperformance Colombia S.A.

    Customer service associate

    Take payments from customers through different channels. Attend and follow up on questions, complaints and claims. Technical support (1st level) for banking app and credit card issues.

  • 2023 - 2023
    Foundever Colombia S.A.

    Customer service associate

    Take payments from customers through different channels.
    Attend and follow up on customer’s questions and complaints.
    Technical support (1st level) in Information and Telecommunications Technologies.
    Sell products and services.

  • 2021 - 2023
    Sutherland Global Services

    Associate - trainer

    Technical support to customers.
    Educate customers about banking regulations and how to send remittances.
    Train groups of 15 – 20 new employees. as well as training back-office groups.
    Quality analysis and supervision of new employees.

  • 2019 - 2019
    Secretaría de Salud de Soledad

    Public health auditor

    Audit Waste Management Plans of Healthcare Providing Institutions.
    Train health professionals in best practices for waste disposal.
    Verify the percentage of compliance with national regulations on waste management.
    Propose improvement actions based on the findings of the audit.

  • 2014 - 2015
    El Salvador Santa Ana Mission

    Missionary

    Proselytizing work.
    Train new missionaries and teach Spanish as a foreign language (EFL).
    Monitor financial movements and keep them within the assigned budget.
    Payments to suppliers, organization of catering and payment of rent for the 240 missionaries assigned.
    Lead groups of 8 – 16 missionaries in achieving their goals and key performance indicators.

Expertise

Office software

Languages

English
Proficient
Spanish
Proficient
Portuguese
Beginner
Japanese
Beginner

Portfolio

Honors & awards

Skills

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