About Leticia Lema

  • Age 38 - 42 Years
  • Gender Female
  • Viewed 26

Education

Experience

  • 2018 - 2019
    Soane Sierra

    Personal assistant

     Dealing with supervisors, professionals, clients and employees. Working as a team but mainly by my own. To be well-informed and a good listener are a must. Some duties involving these skills are; Answer phones, client relations, communication, forwarding phone calls and message taking.
     Filling out forms, drafting letters and emails, editing
    and translating texts from others, showing clear and professional writing skills in terms of correspondence such as emails, mail, mailing, typing, word processing and written communication.
     Being the first person a client sees if the receptionist is out it is a must
    to be ready to greet every customer with a smile and kind word and to help them with whatever they may need, focused on: Customer service, directing visitors, flexible, friendly, greet guests, positive attitude and reliability.
     Management of software applications: Computers, printers,
    scanners, excel, internet, social media, word, Outlook, Sap and Power point.
     Several agendas, administrative support, appointments, bills, calendars, data entry, delivering mail, electronic feeling, expense reports, front desk operations, contract handling, shipping and office duties and equipment.
     Problem-solving efficiently, time management, travel
    arrangements, spreadsheet, office activities coordination, meetings, events, scheduling, screening and directing calls

  • 2016 - 2018
    University of Plymouth

    First Out Reach Student Ambassador

     Supporting several departments across Plymouth University at recruitment and other on-campus wide events such as open-days, arrivals weekends, applicant days, interview days and other city and campus-wide engagement activities.
     Working campaigns such as confirmation and clearing and other opportunities to gain administrative experience on campus.
     Position of trust, liaising directly with the public and often have responsibility for University rooms and equipment. Often the first person that guests meet, being responsible for the excellent first impression that they will receive of the University.
     Responsible for providing excellent customer service and for providing accurate information about the University from a student perspective, directing visitors and giving them relevant knowledge of Plymouth University and its facilities.

  • 2015 - 2019
    HYB Sea CLub

    Receptionist

     Welcome, assist and direct guests correctly in a friendly and polite way.
     Providing high quality customer service at all times.
     Check the guests in/out, take payments and currency exchange.
     Managing calls, fax, mails and reservations in a prompt and professional manner.
     Ensure that all correspondence is recorded and filed accurately.
     Reviewing guest’s special requests and ensure that they are met or exceeded.
     Handling problems that arise in an effective and professional manner.
     Working with all hotel departments to ensure guest’s expectations.

  • 2015 - 2015
    Private Family

    Nanny / Spanish teacher

     Taking the girls to several activities and parks.
     Preparing healthy meals and snacks.
     Teaching Spanish, useful songs and daily tasks.

  • 2013 - 2015
    Pret a Manger

    A Team

     Working as a sandwich maker and attending tills.
     Helping the busiest shops in London when they are in rush time or short staffed due to my high productivity and excellent standards. (A-Team position)

  • 2012 - 2013
    Party Fiesta

    Sales Assistant / Party expert

     Make-up for children, different events, and Olympic games.
     Customer service, stock control, and cashier.
     Working as an Assistant Manager when needed.

Languages

Spanish
Proficient
English
Proficient
Chinese
Beginner
French
Beginner
Italian
Intermediate

Skills

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